Support
Crew members: your manager is the first stop. For anything else, write to us.
Status: KeyHolder is in testing, with no public status page yet.
Frequently asked questions
How do I clock in?
On Today, tap your assigned site, then Clock in. Check the screen shows the right site. Tap Clock out when you finish.
Does leaving a site clock me out?
No. Leaving never clocks you out or takes off time. Use Add stop reason to explain a stop; your manager reviews it.
What happens when I have no signal?
Records and photos wait on your phone. Open Outbox when you are back online to send them. Waiting items have not reached your company yet.
A photo will not save or send
Allow Camera for KeyHolder in phone settings. Unsent photos stay on the phone. If sending is denied, ask your manager to check the phone’s access.
I lost my sign-in code
Ask your manager for a new QR code or code. KeyHolder is set up by your company and has no public signup.
What data does KeyHolder collect?
Work records, location events for sites, and work photos, sent to your company’s service. See the privacy page for the full notice.
No matching questions. Try another word, or write to support@getkeyholder.com.
Request account and data deletion
Email us from the address you use with KeyHolder and say what you want deleted. We may need to confirm who you are and may need to involve your company, which controls its crew records. Some records may be kept where the law or your company requires it. Details are in the privacy notice.